How Can Customers Obtain Napkin Machine After-Sales Assistance?

Q: What information helps diagnose inaccurate napkin folding remotely?
A: Customers should provide the fold type, tissue size, running speed, affected position, current settings and an operating video.

Q: Can spare parts be recommended before the machine is shipped?
A: A recommended spare and wear-parts package can be prepared according to the selected machine configuration and operating plan.

Q: Where can the customer find the applicable warranty conditions?
A: The applicable warranty period, starting date, coverage and exclusions are stated in the confirmed sales contract.