What After-Sales Information Is Required for a Pocket Tissue Machine?

Q: What should be submitted when pocket packs are not sealing correctly?
A: Please provide the film specification, sealing temperature, machine speed, fault position, pack photos and an operating video.

Q: Which identification is required when requesting a packing-machine part?
A: The machine serial number, component code, label details, mounting position and clear photos are normally required.

Q: What records should the customer retain for after-sales service?
A: Customers should retain the contract, technical agreement, machine serial information, manuals, maintenance records and spare-parts list.